Designed shadow IT governance feature reaching 36% enterprise customer adoption and reducing shadow IT by 18% among Cloud Enterprise adopters, contributing to $20M+ in retained and expanded contracts by resolving critical security and compliance escalations

Designed user request feature, increasing access request approval rates by 7% and growing cross-sell click-through by 30% through a new User Interests feature that surfaced portfolio growth opportunities to customers

Delivered agent management controls required for adoption in regulated, security-conscious industries, unlocking a new enterprise market segment for Atlassian

Led end-to-end research, interviews, usability testing, and synthesis that directly shaped feature direction across the Admin Experience portfolio

Operated within a tight Product/Engineering/Design triad and influenced dependent teams across Atlassian to align on direction and delivery, ensuring a cohesive experience across surfaces

Adopted AI-assisted workflows (Claude Code, Rovo Dev, Figma Make) to prototype faster and contribute directly to UI fixes, shortening the design-to-dev handoff